After we have our story yesterday to a DirecTV subscribers to believe that he led 18-month contract in the astray, they via DirecTV, dish network and other satellite providers have received their latest research findings on the complaints we sent people to the better Business Bureau.
The BBB has reported more than 53,000 complaints about satellite operators, with the lion’s share (39,000) to DirecTV set. The shell is on the hook for 13,000 complaints.
The Bureau broke the most common types of complaints that they receive:
- Prepayment penalties – complainant report cancellation fee, to more than 600. Usually is not the services promised to deliver the company felt the customer and they should not have to pay to stop the service, were they are not satisfied or not to accept. In some cases, the customer is claiming that she not aware of the policy or as seller mistakenly conditions.
- Introduction – many actions will offer a lower price or premium channels for an initial period, calculated according to the customer the full price. Some complainants explain their monthly bills increased substantially more than she had expected. Others say, they promised to register that could be never realized or discounts, which does not immediately present.
- Billing questions – to some complainants, that for the services not ordered them, that the pay-per-view movies, or were for the services which she thought, would free his charged were. The complainant problems see also recipient of the company be and is still loaded. In some cases are the unexpected cost of introductory courses or offerings.
- Service issues – the complainant have repaired also contacted issues, offerings or difficulties, equipment BBB on reception quality.
- Improvements conditional contract extension – some complainants were mighty upset to learn that when she upgraded their service or equipment, it led to an extension of the agreement and charged later for the premature termination.
BBB has these tips on how to protect yourself against these risks:
Get everything in writing – not only a seller, installer or customer service at his word. You can also talk to a third party distributor and the oral commitments may not show up in the end customer agreement with the satellite operator.
Carefully read the terms and conditions – pay attention to the conditions for initial offerings, equipment costs and conditions of cancellation.
Check each Bill closely – the sooner you realize inaccuracies in accounting, the better. Even if you set up, automatically to your credit card to your account or to debit your checking account, always check your monthly statement carefully for any new or unusual charges.
Mark your calendar – important dates in your calendar, contact how, if you need to cancel initial actions for premium channels, and at the end of your contract.
File a complaint with BBB – please consult the terms agreed upon you, and if you do not reach an agreement with your satellite provider, file a complaint with the BBB. Both dish network and DirecTV consistently on complaints to respond and BBB could help consumers getting posts in many cases.